ATC Training Review by Entry Point North Entry Point North offers to conduct a review of the entire training and development process for any ANSP. The review covers everything from the initial recruitment and selection, through the choice of a training provider and company’s training philosophy, to the mind-set and competencies of personnel delivering on-the-job training (OJT) and validation. The main benefit of such review lies in discovering what the origin of the problems within the ATCO education and training process is. Based on the review findings, Entry Point North then presents recommendations on how to deal with these problems and how to increase the success rate of ATCO trainees.
Review objectives The overall purpose of the review is to:
- Analyse the recruitment, selection and training of air traffic controllers (ATCOs)
- Identify opportunities for improvement of ATCO training and development process
- Examine possible causes of problems
- Make recommendations to the recruitment and selection process
- Identify opportunities to increase the success rate of ATCO trainees
- Review the training philosophy within the organisation
- Provide a comprehensive report with review findings and recommendations
Areas of review Entry Point North offers a review and audit of individual parts or a complete review of all procedures that relate to recruitment, selection and training of ATCOs within the organisation. The areas of review are:
- Recruitment & Selection
- Initial Training – Basic training, Rating training
- Unit Training – Transitional Training, Pre-OJT and OJT
- Continuation Training – Refresher training, Conversion training
- Development Training – OJTI including refresher, Assessor including refresher
Review design The review applies Entry Point North's recognised competence and expertise through the application of a combination of proven approaches:
- Pre-visit document studies
- Process mapping
- Data analysis
- Examination of statistics
- Site visit, conducting interviews with relevant personnel
Findings and recommendations After the review, the ANSP is provided with a comprehensive report presenting findings and recommendations on how to improve the procedures related to the recruitment, selection and training of ATCOs. Entry Point North's team of highly experienced professionals analyse and explain review findings, taking into account best practices within aviation training. When needed, local experts and professionals are consulted for their knowledge on specific areas.
Case study 1 – Review of Recruitment, Selection and Training of ATCOs at HIAL
In the course of April, May and June 2014, Entry Point North successfully delivered a comprehensive study to HIAL (Highlands and Islands Airports Limited) examining its ATCO selection and training scheme. HIAL is a licensed ANSP, which employs 50 ATCOs and operates 11 airports throughout the Scottish Highlands and Islands.
The review undertaken by Entry Point North was particularly well received by the client as the words of Mr Patrick Nolan, General Manager ATS at HIAL attest:
‘I am very pleased with the service HIAL received from Entry Point North. They did a very thorough review of our ATCO recruitment, selection and training processes and have provided us with valuable recommendations for improving the outcome of our training activities. In particular I would like to thank the members of the Entry Point North project team who conducted this review in a very professional and sensitive manner.’
Case study 2 – Review of ATCO training at Austro Control
During September-November 2014, Entry Point North conducted a review of ATCO Training for Austro Control. The comprehensive report, consisting of key findings and recommendations, was presented in Vienna on 28th November.
In addition to the review summary and the presentation of key findings and recommendations, the review provided Austro Control with an action plan for enhanced development in the selection, recruitment and training of ATCOs. The review also identified future focus areas to ensure a ‘red thread’ and an overall strategy for the training process within the organisation.
‘I was pleased with the findings of the review. It provides us, in ambition to be a learning organisation, with a good direction on how to develop further and improve.’
– says Mr. Thomas Hoffmann, COO at Austro Control